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FAQs

  1. What is the best way to make a reservation at Maqo Changsha?

    You can book online through the Maqo Hotels website or contact us directly at +86 731-8296-8888.

  2. Is there a benefit to booking directly through the Maqo website rather than a third-party platform?

    Yes, once you have registered as a GHA DISCOVERY member, you can enjoy member discounts and earn loyalty rewards.

  3. Does Maqo offer a best rate guarantee for direct bookings through GHA DISCOVERY?

    Yes.

  4. How do I modify an existing reservation at Maqo Changsha?

    For the fastest service, please call the hotel directly at +86 731-8296-8888 with your confirmation number ready. For bookings made through third-party platforms, please contact the original booking channel directly.

  5. What is the cancellation policy at Maqo Changsha?

    Please contact us at least 24 hours before 6:00 PM on the arrival date to avoid a penalty of the first night's room charge.

  6. Is a deposit required at the time of booking at Maqo Changsha, and when will it be charged to my card?

    A credit card is required to guarantee the reservation. The hotel will place a pre-authorisation for the first night's room rate on the arrival date.

  7. What happens if I need to check out earlier than my booked departure date at Maqo Changsha?

    Early departure policies depend on the rate plan selected at the time of booking. Please contact the hotel directly with your reservation confirmation number.

  8. Can a third party make payment for another guest's reservation at Maqo Changsha?

    Yes, third-party payment can be accepted.

  9. How do I add my GHA DISCOVERY membership number to an existing booking at Maqo Changsha?

    Please contact us directly at +86 731-8296-8888.